International Conference on Eurasian Economies
29-31 August 2016 – Kaposvár, HUNGARY
Paper detail
Paper ID : 1508
Status : Paper published
Language : English
Topic : Finance and Financial Crises
Presenter: Prof. Dr. Sudi Apak
Session : 5A Banking
Improvement of the Corporate Loan Process in the Turkish Banking Sector: A Model
Improvement of the Corporate Loan Process in the Turkish Banking Sector: A Model
- Prof. Dr. Semra Birgün (Fenerbahçe University, Türkiye)
- Prof. Dr. Sudi Apak (Esenyurt University, Türkiye)
Abstract
The aim of the present study is to develop a model for the integration of lean thinking into the corporate loan process with a special focus on the utilization of the value stream mapping technique. In line with this aim the study proposes a three-legged model specifically for the corporate loan processes of banks in Turkey as a developing country pursuing to integrate into the global financial world. The three dimensions included in the model are operational dimension, staff dimension and customer experience dimension. The study argues that by applying the proposed model based on the lean six sigma approach, banks can achieve and sustain a high level of improvement that would increase speed, value creation, cost-efficiency, profitability and customer satisfaction and reduce waste, processing time and effort, duplication and prolonging of transactions, redundancies, risks and errors in the whole corporate loan process.
JEL codes: G21
Birgün, Semra, Apak, Sudi (2016). "Improvement of the Corporate Loan Process in the Turkish Banking Sector: A Model" in Proceedings of International Conference of Eurasian Economies 2016, pp.134-139, Kaposvár, HUNGARY.
DOI: https://doi.org/10.36880/C07.01508
